The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Can I pay with Check/Money Order?
We only accept credit card (Visa, MasterCard, Discover, American Express),PayPal,Moneybookers.com
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Can I receive a printable invoice for my payments?
Yes, you can do this in the billing system. From there you can view, print and pay for...
Views: 490
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Cancel My Account
If you are within your 30-day money back guarantee, we will refund the entire amount, less any...
Views: 840
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Changing Credit Card and Billing Details
To change the credit card used to pay for your hosting or to update your billing details please...
Views: 494
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Do you accept Paypal?
Yes we accept PayPal. PayPal is our preferred method.
Views: 500
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How can I pay?
The accepted methods of payment are credit card (Visa, MasterCard, Discover, American...
Views: 479
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How do I update my billing information?
Please refer to our "Welcome letter" for the correct billing system URL.Login to your...
Views: 495
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How will I be charged if I upgrade or downgrade?
There is no extra fee for upgrading, or downgrading, a package. The only difference is in the...
Views: 471
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I got incorrectly billed. Help!
If you believe you were incorrectly billed, please submit a ticket to billing department...
Views: 480
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Is there a minimum time contract/commitment required?
No contracts are required. You may cancel at anytime, there are no cancellation fees.
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What if my site breaks your "Terms of Service" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...
Views: 741
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What is your cancellation policy?
Please read our "Refund and Cancellation Policy" form our Terms of...
Views: 630
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When am I billed for my services?
Your account is billed every calendar month from when you first signed up with us. This is...
Views: 509
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When is my payment due?
The first payment is due at the time your Activation Letter is sent. The payments will be due on...
Views: 497
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Why was I charged this?
If you were charged an additional fee, there's a good reason. It may be that you have gone over...
Views: 473
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